Terms of service
Last updated: 30 September 2026
These terms are an agreement between your clinic ("you") and DORA ("we", "us"), run by its founder , for the use of DORA. By signing up, paying for or using DORA you accept them on behalf of your clinic, and you confirm that you are allowed to do so.
1. The service
DORA is online practice management software for dental clinics and hospitals. The features included depend on your plan, as shown on our pricing. We keep improving DORA and may change or replace features, but we will not remove a core feature of your plan during a period you have already paid for.
2. Your clinic's DORA and accounts
Each clinic gets its own DORA. Your administrators create accounts for your staff and decide what each role can do. Keep sign-in details private and tell us straight away if you think an account has been misused. You are responsible for what happens under your clinic's accounts.
3. Fees and taxes
Plans are paid in advance, monthly or yearly. Prices on our website exclude GST, which is added where it applies. You pay through our online payment gateway, and we issue an invoice for every payment. If we change a price, we tell you at least 30 days in advance and the new price applies from your next renewal.
4. Late payment
If a renewal payment fails, we remind you and try again. If it is still unpaid after 7 days, DORA shows a notice asking you to renew. After a further 7 days, your DORA becomes read-only: your team can still see and export everything, but cannot add or change records until the payment is made. We never delete your data because a payment is late.
5. Your data
Your clinic owns its data, including patient records. You allow us to store and process it only to provide DORA to you. We do not sell it or use it for advertising. You are responsible for collecting patient data lawfully, including giving patients the notices and getting the consents the law requires, and for the accuracy of what your team records. How we handle personal data is described in our privacy policy.
6. Clinical responsibility
DORA helps you keep records and run your clinic. It does not give medical or dental advice or make diagnoses, and clinical decisions remain the responsibility of your qualified professionals. Suggestions from the optional AI assistant can be wrong and must be checked by your team before you rely on them.
7. Acceptable use
You must not use DORA for anything unlawful; upload malicious code; try to get around its security or reach another clinic's data; overload it on purpose; or resell it without our written agreement.
8. Other services
Some features use services from other companies, such as WhatsApp, SMS and email delivery or the payment gateway. Their own terms apply to them, and they may charge for messages. We are not responsible for their outages.
9. Availability and support
We work to keep DORA available at all times and plan maintenance for quiet hours, giving notice where we can. Unless we agree a service level with you in writing, we do not guarantee uninterrupted availability. Support is provided as described for your plan.
10. Cancellation and ending the agreement
You can cancel at any time, as described in our cancellation and refund policy. We may suspend or end the service if you seriously break these terms and do not fix the problem after we tell you. After the service ends, your DORA stays read-only for 30 days so you can export your data, and you can ask us for a full copy. After that we delete it, except records the law requires us to keep.
11. Intellectual property
The DORA software, name and website belong to us or our licensors. Your plan gives you the right to use DORA while your subscription is active; it does not transfer ownership. DORA includes open-source and source-available components that are licensed under their own terms, and those terms apply to them.
12. Liability
We provide DORA with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost data that could have been avoided by exporting it, and our total liability for any claim is limited to the fees you paid in the 12 months before it. Nothing in these terms limits liability that cannot be limited by law.
13. Indemnity
You will compensate us for claims made against us by others because of data your clinic records in DORA or because of your unlawful use of DORA.
14. Changes to these terms
We may update these terms. We will tell you about important changes at least 30 days before they apply. If you do not accept them, you can cancel before they take effect.
15. Law and disputes
These terms are governed by the laws of India. Disputes are handled by the courts of .