Cancellation, refunds and delivery

Last updated: 30 September 2026

This policy is part of our terms of service and applies to payments made to DORA (run by its founder, ) for DORA plans.

1. Delivery of the service

DORA is software used online. Nothing is shipped. Once your payment is confirmed, we set up your clinic's DORA and send the address and sign-in details to the email or WhatsApp number you gave us, normally within 2 working days.

2. Cancelling

You can cancel at any time by writing to us. Cancellation takes effect at the end of the period you have paid for: your team keeps full access until then, and you are not charged again.

3. Refunds

• Monthly plans: the current month is not refundable once your DORA has been set up.
• Yearly plans: if you cancel within 14 days of paying, we refund the full amount. After 14 days, yearly payments are not refundable, and your plan stays active until the end of the paid year.
• Always refunded in full: a duplicate payment, an amount charged by mistake, or a payment for which we could not set up your DORA within 7 days.

Approved refunds are sent to the original payment method within 5–7 working days. Your bank may take a few more days to show them.

4. Your data after cancelling

When your plan ends, your DORA stays read-only for 30 days so you can export your data, and you can ask us for a full copy. After that we delete it, except records the law requires us to keep, such as invoices.

5. How to ask

Write to or message us on WhatsApp with your clinic's name and the payment reference.